PAPER A business process redesign story: Not just process modelling A candid discussion about the importance of a structured approach to process improvement. A publication of www.leonardo.com.au Page - 2 Let’s quickly improve the process! Shall we start modelling it now? A candid discussion between a sponsor, project manager, external consultant, and operations lead about the importance of a structured approach to process improvement L to R: Maggie (project manager), Spencer (sponsor), Connor (process consultant), Lida (operations lead) In the next four weeks, the following actors will embark on a process improvement journey through a structured approach: - Spencer is the project sponsor: he pays. A long-ti

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