The challenge ITS Nordic is a Swedish IT company that has reached great success with their user- friendly solutions, and today they are one of the fastest growing companies in Sweden. When they planned to update their popular Remote Desktop service, they went looking for a better solution that could manage secure customer login. Apart from paying a high user-based cost, their existing solution demanded a lot of helpdesk resources; they were flooded with support inquiries concerning login devices. In fact, the customers found the mobile tokens so difficult to install that the helpdesk was not even able to assist. Consequently, many support issues trickled down to the IT department, who soon realised that a system that required that much work was intolerable, especially if they woul

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