The Challenge Esko is the worldwide market leader in the software, hardware and services essential to the creation, production and automation of product packaging. Esko provides large-scale printing to companies around the world with roughly 50 different software solutions including structure design and graphic software, virtual mockups, and system integration. As early as 2008, following rapid growth and recent merge, the Esko software documentation team had expanded to include teams from two continents and SMEs spread between US and Europe. They also faced a new, critical challenge: take on the new product lines and modernize and standardize all product documentation. After significant research, the documentation team leader found that the DITA standard would b

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