Digitalizing end-to-end customer experience is a major challenge, especially when you’re a financial giant with an extensive nationwide customer base. So, when our client wanted to create a next-generation digital experience ecosystem and outmatch the competition as a new-age financial leader, we turned a strategic eye towards their transformation and helped them achieve success. Key Challenges 1. With the threat of business disruption, most financial services companies are digitalizing their customer service. Our client was no exception. Their legacy system constraints and cumbersome manual processes hindered their ability to create on-demand, digital service experiences. Since many functions had to be performed linearly, turnaround times were long, which led to poor

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