WHITE PAPER 6 results of automated collectionsIntro When you look at a typical week in the life of a collector, it looks a lot like this: identify and prioritize customers who need to be contacted, research and collect all necessary documents and notes prior to contact, call customers and send them endless email reminders. Then report to the right people, escalate any issues, and solve disputes when they arrive in a timely manner. Team members use lists and spend their time in spreadsheets and other software in search of all the necessary pieces of the puzzle, like purchase orders, invoices, contracts, and specific notes. They have individual customer knowledge stored in their heads. They know how to go about their week and how to make the calls to get paid. But all this takes

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