OVERVIEW Customer focus and operational efficiency have always been an integral part of Sons Bakery’s business mandate. Facing new customer demands and ever cognizant of overhead costs, the Brampton, Ontario bakery was looking to launch a formal sustainability program that ensured economic, environmental and social sustainability considerations became standard practice across the company’s activities. Sons Bakery happily signed on to be one of the four companies participating in an exciting pilot project: giving Provision Coalition’s Online Sustainability Portal a “real world” test at their manufacturing facilities. Provision’s Online Sustainability Portal offers leading edge, web-based sustainability benchmarking tools and resources such as self-assessments, key perform

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