Improving the customer experience with real-time communication between front-line employees MLSE’s talented Fan Services team is on the front line each and every night to create extraordinary moments for its fans. That means being on hand to help customers celebrate special moments, facilitate seat upgrades, and enjoy their first game which takes a LOT of communication and coordination - often on the fly . Better tools, better results for the customer MLSE now uses Workplace Chat to coordinate fan experience services. The team creates a Workplace Chat group prior to the shift each night. Now, all Fan Services team members for that shift – both full-time and hourly – can communicate and collaborate to help deliver stellar customer experiences. Previously, the team used wal

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