Case Study

2e Systems - Condor Online Check-in Platform - innovation and change to meet customer demand

2e Systems - Condor Online Check-in Platform - innovation and change to meet customer demand

Pages 4 Pages

No rush to the airport and no long waiting times at the counter. This is what most passengers like to hear when checking in for a flight. To stay competitivein the air travel market, Condor wanted to introduce a new feature to its website to enhance the passengers' experience by offering an innovative online check-in platform. Here's how 2e Systems supported the carrier in developing a solution that not only catered to the carrier's requirements, but eased the overall process for passengers as well as supported more seamless customer service. In addition, Condor has implemented a number of enhancements since the platform was initially launched in 2010.

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