Case Study 25% Productivity Gain and Enhanced Work-Life Balance at Ajuba Background Founded in 2001, Ajuba is a pioneer in end-to-end Healthcare Revenue Cycle Management (RCM) services where it has created a niche for itself in the field of medical billing. The RCM services Ajuba offers are broadly grouped into 4 major categories of processes: (a) Coding (b) Transaction (c) AR (d) Collections. As a global provider to both individual and facility provider, the company has over 100 customers and delivers services from 6 locations in 3 countries (US, India and Philippines). It has 3,500 employees that work in the various RCM processes and projects, utilizing client software where information regarding accounts receivable is entered into or retrieved from. Employees also use vari

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