Case Study

18 Months of Mobile Banking Success

18 Months of Mobile Banking Success

Pages 10 Pages

BECU, the fourth largest U.S. credit union, needed a modern mobile platform to improve usability, money movement, and member loyalty. Partnering with MX, it adopted Helios, a cross-platform framework enabling advanced money management, alerts, aggregation, and budgeting. Within 18 months, results included a 170% increase in bill pay, 56% rise in transfers, 22% more check deposits, 99% growth in mobile users, and 213% increase in external account aggregation. Member feedback praised features like mobile deposit, fingerprint login, and budgeting. By combining data-driven insights with continuous updates, BECU positioned itself as the central hub of members’ financial lives.

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