1 Truck Insurance leveraged GoTo to expand communication channels by integrating SMS, addressing the decline in phone call effectiveness due to evolving customer preferences. GoTo’s cloud-based platform enabled quick, effective SMS interactions alongside voice calls, meeting customer demands while supporting a hybrid, dispersed workforce. The solution maintained high productivity and collaboration through unified messaging, seamless device use, and centralized management. By adopting GoTo’s flexible, scalable system, 1 Truck Insurance bridged communication gaps and enhanced customer engagement across multiple channels.

Join for free to read