The white paper identifies 2024’s top hospitality trends, emphasizing hyper-personalization, digital innovation, and adaptive guest experiences. AI and machine learning enable customized recommendations, while mobile technologies offer seamless, contactless services. Hotels are using integrated systems for operations, cybersecurity, and data analytics to enhance efficiency. Programs like Marriott Bonvoy and Hilton Honors showcase AI-driven personalization. The partnership between Infor and Mandarin Oriental illustrates how strategic tech adoption improves service and operational agility. Success now depends on blending human-centric service with smart, scalable technology solutions.

Join for free to read