When implementing a new workforce management (WFM) solution, two main strategies are commonly used: big bang rollouts and phased rollouts. A big bang rollout involves launching the entire system at once, which can unify operations and save costs but comes with higher risks and resource demands. In contrast, phased rollouts implement changes gradually, reducing risks and improving employee adoption, but are more expensive and time-consuming. Choosing between these approaches depends on factors like available resources, risk tolerance, and timelines. Both methods can be effective depending on an organization’s specific needs and goals.

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