PwC’s The Future of Quality in Manufacturing explores the evolution to Quality 5.0—a human-centric, tech-enhanced model that blends AI, IoT, and sustainability with creativity and employee well-being. Unlike Quality 4.0, Quality 5.0 emphasizes adaptability, ESG goals, customer experience, and social responsibility. It requires new skills like data analytics, cybersecurity, and emerging tech proficiency. Seven key focus areas include product, service, process, customer experience, data, quality of life, and compliance. Despite challenges like legacy systems and talent gaps, a bottom-up, change-managed approach ensures successful implementation.

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