The Know Your Customer white paper The Future of KYC Compliance (2021) outlines how digital transformation, accelerated by COVID-19, is reshaping KYC. Traditional manual, paper-based onboarding remains common, with 37% of compliance teams still using mostly manual processes in 2020. Regulators, led by FATF and HKMA, are now encouraging digital identity and remote onboarding. The future of KYC is defined as digital-first, customer-centric, automated, ongoing, and built on compliance by design. Success requires agile planning, cloud adoption, automation, and real-time monitoring. Partnering with specialist vendors helps institutions scale securely and avoid inefficiencies. The paper concludes that digital KYC enables more accurate, scalable, and customer-friendly compliance, positioning adop

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