Largely as a result of the pandemic, reliance on and comfort with technology as a business differentiator has progressed in the past two years at pace that would otherwise have taken a decade or more to reach. Customers are rapidly shifting their buying to ecommerce. Supply chains are better managed with strong technology. Staffing woes can often be addressed with automation, and the list goes on. Way back in October of 2020, McKinsey called out a “quantum leap” in tech adoption. The Harvard Business Review last September said AI adoption had “skyrocketed.”

Join for free to read