Customer Identity and Access Management (CIAM) ensures secure, seamless digital experiences for customers by managing identity data. This white paper by Dakshitha Ratnayake outlines the five pillars of CIAM: multi-factor and adaptive authentication, privacy and compliance, scalability and high availability, APIs, and analytics. It emphasizes the importance of these pillars for effective CIAM implementation and highlights WSO2’s platform capabilities in building a robust CIAM solution.

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