IDC’s 2025 white paper finds Microsoft Surface delivers 1.28x ROI, with $3,780 in net benefits per device over three years. Employees gain 18.8 extra hours of productivity annually, boosted by Copilot and GenAI tools, mobility, and fewer outages. Surface also enables device consolidation—replacing 1.7 PCs on average—cutting purchase, support, and accessory costs. Organizations report 25% lower management effort, 20% less support time, and 36% higher residual value versus other Windows PCs. Overall, Surface reduces TCO by 28% while enhancing security, mobility, and employee experience.

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