This whitepaper introduces the “agility paradox,” where traditional IT maintenance intended to keep systems running ultimately undermines organizational agility. It explains how reactive maintenance drives escalating technical debt, rising costs and wasted engineering effort, limiting innovation and speed to market. The document proposes EvolvOps, a proactive, AI-enabled approach to IT operations that emphasizes prediction, automation and continuous optimization. By shifting maintenance from a cost center to a growth driver, organizations can reduce downtime, improve system resilience and free teams to focus on value creation. The paper frames operational excellence as foundational to sustainable business agility.

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