The McKinsey white paper explores how telecom operators can scale AI across their organizations to drive innovation and growth. Early adopters report cost reductions, hyper-personalization, and increased revenue using AI agents and generative AI. Key success factors include building modular AI platforms, unifying siloed efforts, strengthening data foundations, and embedding AI in workflows. Change management, cross-functional governance, and strategic partnerships are critical to adoption. By aligning AI with business goals and ensuring responsible practices, telcos can unlock operational efficiency, customer-centric services, and long-term competitiveness.

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