AI is transforming government operations by addressing workforce shortages, rising service demands, and budget constraints. Agencies are leveraging AI for mobile field operations, automated document processing, priority-based budgeting, and virtual assistants—cutting processing times, reallocating resources, and enhancing citizen services. Key barriers include legacy systems, resistance to change, data privacy concerns, and limited budgets. Success requires phased adoption, stakeholder engagement, and ethical governance. With AI, governments can boost efficiency, free staff for higher-value work, and future-proof services for the next generation of public sector employees.

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