The paper highlights HCLTech’s framework for transforming operational support systems (OSS) in telecom and enterprise IT. It discusses modernizing monolithic OSS into modular, API-first architectures that enable network agility and service innovation. AI-powered analytics, automation, and real-time monitoring enhance performance and reduce operational costs. By adopting cloud-native platforms and microservices, organizations unlock faster deployments, scalability, and improved customer experiences across complex digital ecosystems.

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