Thermo Fisher Scientific’s RAPID enables secure remote support for instrument users via a VPN connection. With user consent, trained Remote Service Engineers (RSEs) can remotely access the instrument’s screen to provide support, run diagnostics, optimize performance, adjust settings, apply patches, and upgrade software. This secure remote interaction ensures timely assistance while protecting customer data. RAPID enhances service efficiency by allowing Thermo Fisher specialists to support instruments globally, improving uptime and user experience without compromising security or control.

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