The document explains how connected vehicles are transforming the aftersales journey by giving OEMs real-time diagnostics, predictive maintenance insights, and deeper customer understanding. With drivers expecting transparency, digital support, and accurate cost and time estimates, connected data helps workshops prepare parts, shorten service time, and enhance experience. The case study shows Quantiphi building an AI-guided repair prediction system for a major automaker, using DTC codes, vehicle history, customer comments, and knowledge graphs to identify likely failure parts, recommend repairs, and automate part ordering. This improves efficiency, accuracy, and proactive repair planning.

Join for free to read