VMware’s *“Organizing for the Cloud”* outlines how IT must evolve into a service provider role to drive innovation and value in the cloud era. Central to this shift is a service-oriented cloud operating model—built around cross-functional Cloud Services Lifecycle Management teams that oversee services from design to delivery. These teams blend architecture, engineering, operations, and DevOps principles to ensure agility and efficiency. Key cultural shifts include customer-centricity, collaboration, and agile mindsets. Success factors include strong executive sponsorship, tailored KPIs, lightweight processes, and pilot-based rollouts.

Join for free to read