Modernize government identity for every American The federal government has been on a multi-year journey to modernize its IT systems to deliver better services to the American public. The Executive Order on Customer Experience (EO 14058) accelerated that journey. It set ambitious new goals to dramatically improve digital user experiences and reduce the “time tax” that people endure with complicated applications, confusing directions, and processing delays. The long-term goal is to rebuild trust in the government through consistent, excellent service. Under pressure on multiple fronts Modernizing is a tall order, as you’re working against these headwinds: 1. Rapidly accelerating pace of IT modernization. You need to future-proof the investments you’re making today so that you’re

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