Effective transition management is essential to mitigating operational risk during system or contractor hand-offs. Deloitte emphasizes the importance of early planning, experienced transition teams, and clear methodologies to ensure continuity and minimize disruptions. A robust transition includes capturing institutional knowledge, performing knowledge transfers, and confirming readiness before go-live. Using frameworks like Deloitte’s Operate to Innovate (O2I), agencies can sequence transition activities by priority, ensuring secure hand-offs and long-term operational stability while driving innovation and end-user satisfaction.

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