In an increasingly competitive landscape, 3PLs are focusing on optimizing delivery processes by tracking critical Key Performance Indicators (KPIs). These KPIs help 3PL firms make real-time, informed decisions, enhancing operational efficiency and competitiveness. Essential KPIs include Transportation/Shipping Costs, Accessorial Charges, Dispatch Timeliness, Perfect Order Rate, On-time Delivery, Freight Payment Accuracy, Deadhead Miles, Fuel and Insurance Expenses per Mile. By monitoring these metrics, 3PLs can identify inefficiencies, reduce costs, and ensure customer satisfaction, driving overall business success.

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