To select the right online training provider for government agencies, HR leaders should prioritize three criteria: taking a skills-first approach, offering high-quality content, and tracking measurable outcomes. The skills-first approach involves identifying skill gaps and creating tailored skills plans, while quality content should come from trusted sources, align with skill needs, and be accessible across formats and languages. Tracking outcomes through metrics like course completion rates and skill mastery allows agencies to gauge ROI and impact. With the right provider, agencies can address skill shortages, retain talent, and foster a learning-driven workforce.

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