This whitepaper explains how organizations can evaluate and improve the maturity of their IAM programs using a comprehensive, vendor-agnostic maturity model aligned with the COBIT framework. It defines IAM maturity as the ability to identify gaps, set priorities, and execute a coordinated plan across all IAM pillars, including access management, CIAM, IGA, PAM, analytics, operations, and governance. The paper outlines nine domains of maturity and a five-level scale from nonexistent to optimized, emphasizing the interdependence of security, usability, and efficiency. It argues that internal assessments are often slow, subjective, and incomplete, and recommends using experienced IAM service providers to deliver objective benchmarking, actionable roadmaps, and faster results. The paper conclu

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