HappySignals helps customers and MSPs benefit from IT Experience Management by shifting focus from traditional SLAs to outcome-driven XLAs that capture real end-user satisfaction. It continuously measures user experience across all IT touchpoints using research-backed surveys, providing actionable insights into productivity losses and dissatisfaction. The platform integrates with ITSM tools, automates feedback, and shares data openly to drive data-driven improvements. This approach boosts employee productivity by an average of 26%, enhances service delivery, and supports flexible XLA management for evolving business needs.

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