This report, developed in collaboration with Tricentis, discusses the role of automated testing in enhancing government online services and improving constituent experience (CX). Highlighting a priority from a White House Executive Order and supported by NASCIO survey findings, it emphasizes the urgent need for digital transformation to rebuild public trust eroded by negative CX. The document identifies automated testing as critical in addressing software quality and integration challenges in hybrid cloud environments, presenting survey data on the effectiveness and barriers in cloud testing strategies.

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