RingCentral’s cloud communications platform enhances the patient experience by streamlining interactions across the entire care journey—from scheduling to follow-up. The system connects patients, providers, and payers through secure, HIPAA-compliant channels that support voice, video, and messaging. It automates reminders, enables intelligent call routing, and facilitates collaborative care through integrated group spaces. Even during system outages or staffing changes, operations remain uninterrupted. Post-op, it supports multichannel updates and billing transparency. This unified approach improves satisfaction, reduces inefficiencies, and places human connection at the center of care.

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