Infobip’s white paper outlines how AI and generative AI can transform customer journeys through hyper-personalized, omnichannel conversations. It emphasizes a strategic approach via an AI-composable, LLM-agnostic platform with human-in-the-loop oversight to boost accuracy and reduce bias. Use cases span marketing, sales, and support, improving personalization, conversion, and customer satisfaction. Ethical AI, privacy, and transparency are core principles. With global reach, strong tech partnerships, and proven deployments, Infobip enables scalable, secure, and impactful conversational AI that drives engagement, efficiency, and revenue growth.

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