This white paper outlines the transformative shift in manufacturing towards servitization, where companies move from selling products to offering comprehensive service solutions. It highlights how manufacturers can leverage this model to enhance revenue, customer relationships, and sustainability. The paper discusses the importance of integrating advanced technology to manage service delivery effectively, meet elevated customer expectations, and ensure environmentally sustainable practices. Manufacturers are advised to innovate service models, deliver personalized omnichannel experiences, and optimize asset management with predictive technology for increased efficiency and reduced environmental impact.

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