This Omada white paper explains how integrating Identity Governance and Administration (IGA) with ServiceNow ITSM streamlines access workflows, strengthens compliance, and improves efficiency. Omada governs ServiceNow accounts, roles, and entitlements with policy-driven workflows, separation of duties (SoD) controls, and audit-ready reporting. Integration enables direct and indirect provisioning, real-time policy validation, and API-driven automation for access requests and approvals. Business users gain a unified interface in ServiceNow to request and track access, while IT ensures continuous compliance with ISO 27001 and ITIL standards. The result is secure, transparent, and efficient identity lifecycle management.

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