This IDC white paper advocates for a next-generation security operations model that moves from reactive to proactive defense. Challenges include alert overload, tool sprawl, talent shortages, and limited visibility. It emphasizes automation, AI/ML, and threat hunting to accelerate detection and response. Cisco’s Business Critical Services (BCS) support this shift with a tiered framework—Essentials, Advantage, Premier—offering expert guidance, lifecycle support, and operational insight. These services enhance security posture, reduce risk, and improve SOC efficiency through data-driven decision-making, continuous engagement, and role-specific support.

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