Infosys’ whitepaper explores the shift to AI-first digital workplaces, emphasizing the need to humanize employee experiences. It highlights trends like generative AI, personalized digital learning, and connected, sustainable workspaces. Key strategies include using AI for collaboration, enhancing service desks with virtual agents, and enabling data-driven decisions through unified experience platforms. Security frameworks like zero trust and SASE ensure safe, flexible work environments. The report urges organizations to balance innovation with inclusivity, sustainability, and well-being to foster engagement, productivity, and long-term resilience.

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