As organizations in the payer sector adopt new applications and tools to improve internal processes and member experiences, their cyberattack surfaces expand. Akamai’s whitepaper stresses the importance of integrating cybersecurity investments from the outset to address risks associated with claims processing, member acquisition, user experience, and regulatory compliance. It also highlights the vulnerabilities posed by unsupported legacy software, underscoring the need for payers to prioritize robust cybersecurity measures to protect sensitive data and maintain operational integrity amid digital transformation efforts.

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