This whitepaper examines how AI-powered process orchestration enhances efficiency in insurance operations. It identifies opportunities to automate “last mile” manual processes across underwriting, claims, and policy servicing. The HCLTech-Newgen solution integrates low-code BPM, AI-driven decision engines, and omnichannel communication to reduce turnaround time and improve decision accuracy. The unified platform bridges legacy systems with modern workflows, achieving operational excellence, regulatory compliance, and superior customer experience.

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