Collaboration and Service Management for Northern Canada’s Indigenous Communities
Collaboration and Service Management for Northern Canada’s Indigenous Communities
4 PagesThe white paper describes how Softchoice, Cisco, and TakingITGlobal collaborated to support Connected North, an educational initiative providing digital learning to Indigenous students across Northern Canada. The region’s remoteness made maintaining Cisco Webex hardware, software updates, and user management challenging. Softchoice addressed this by delivering 24/7 managed services, remote technical support, and administrative assistance for 100 schools serving 25,000 students. This partnership ensures reliable video conferencing, continuous connectivity, and proactive issue resolution. By removing technical barriers, Softchoice enables teachers to focus on education while fostering equitable access to modern learning experiences for Indigenous communities.
