CGI’s business agility white paper outlines how public sector and similar organizations can drive transformation through a holistic, customer-centered approach. Business agility requires cultural shifts, dismantling rigid hierarchies, and empowering decentralized, cross-functional teams. Success depends on redefining strategy, operating models, and delivery, supported by dynamic internal and external connections. The paper recommends a three-sprint roadmap—Discovery, Ambition, Align and Plan—to guide organizations through agile adoption. Agility boosts innovation, accelerates service delivery, and fosters adaptive ecosystems for sustained value creation.

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