AI and ML are transforming insurance claims processing by improving risk assessment, fraud detection, and customer experience. Telematics enables usage-based policies and faster, more accurate claims, while chatbots automate claim support with 24/7 service and reduced manual effort. Machine learning helps classify risks, detect false claims, and optimize reserve estimates. Despite challenges like data accuracy, security, and unclear ROI, insurers like Tokio Marine and Chola MS are already seeing success with AI-driven tools. Adoption of these technologies boosts efficiency, reduces costs, and enhances satisfaction.

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