TechTarget’s ESG analysis (Aug 2024) validates the ROI of SAP’s AI-powered CX solutions integrated with SAP ERP. The study reports 214–726% ROI, 25–80% fewer implementation resources, and 30–70% productivity gains. Key benefits include faster time-to-value, reduced TCO, continuous innovation, and 30–45% higher revenue. By consolidating CX and ERP, organizations achieve stronger customer insights, automation, and AI-driven engagement, lowering costs while boosting satisfaction and growth.

Join for free to read