This ABBYY white paper explores how to build intelligent and agentic AI automation beyond the generative AI hype. It defines three automation tiers—rule-based, intelligent, and agentic—and emphasizes using the right one for the right task. It warns that 60% of GenAI investments are driven by FOMO, yet most fail without process intelligence. Agentic AI is described as adaptive, autonomous, and goal-driven, requiring structured data, governance, and system integration. The paper outlines a readiness checklist, highlights business use cases, and introduces “Services-as-Software” as the future of enterprise AI.

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