The white paper outlines how generative AI (GenAI) can transform banking by enhancing compliance, client engagement, and risk management, while boosting productivity and speed-to-market. It recommends a staged adoption—starting with text analysis, progressing to “chat-to-agent” task execution, and ultimately autonomous decision-making—supported by quality data, cybersecurity, and fine-tuning techniques like RAG and PEFT. Key considerations include regulatory alignment, explainability, data privacy, and ROI measurement. The paper stresses industry-wide standards, AI sandboxes, fair data practices, and cross-border scalability to ensure safe, effective, and inclusive GenAI integration in financial services.

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