This datasheet describes how manufacturers can improve customer lifetime value through modern customer service. It highlights industry challenges such as legacy systems, limited visibility into customer histories, and complex product support needs. The document explains how Zendesk unifies data from devices, distributors, and internal systems to give agents full context. It emphasizes proactive support, self-service, and automation to reduce downtime and improve productivity. Use cases include order management, warranty support, preventative maintenance, and remote diagnostics. The sheet positions Zendesk as a scalable foundation that supports Industry 4.0 initiatives while strengthening partner and customer relationships.

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