This brochure introduces HCLTech’s USM Experience Incubation Center, which unifies employee, customer, and business experiences through GenAI and automation. Its Experience Garage model integrates design, innovation, and compliance pillars to improve efficiency and growth. The center fosters innovation, faster time-to-market, and sustainability through its “People–Process–Product–Planet” framework. Outcomes include higher customer retention, agility, and organizational productivity.

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