The UCaaS datasheet promotes Synoptek’s real-time communications offering built around Microsoft Teams Phone System and the Five9 cloud contact center, emphasizing measurable business value such as 1.25 hours saved per worker per week, reduced telephony support effort, and lower total cost of ownership (17–45%), plus ROI figures for SMBs and enterprises. It highlights Five9 benefits including lower handle times, CRM integration, omnichannel service, workforce management and optimization, workflow automation, and AI virtual agents that can deflect a large share of inquiries. Synoptek positions itself as the partner to assess networks, migrate from legacy PBX to cloud via Direct Routing, integrate Teams and Five9, and deliver 24/7 managed support, with a case example of a rapid rebuild for a

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