An Agentforce Agent is a proactive, autonomous application delivering specialized, always-on support to employees or customers in various roles, leveraging business knowledge to execute tasks. It transforms data into actionable insights via Salesforce Agentforce by defining the agent's role (purpose and jobs), trusted data (essential context from priority CRM and external sources), actions (fulfillable goals), and guardrails (operational guidelines). Deployed across channels like web, mobile, WhatsApp, and Slack, it empowers intelligent interactions. Movate Software helped build and optimize these agents for seamless performance.

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